Refunds and returns
Refunds
Our quality guarantee policy means that if by some chance you do receive a faulty product, we'll replace it, no question. Don't destroy the product, just email us at info@frenchrosé.co.nz and we'll work through the process of getting the product back to us and providing you with a replacement or credit. If the wine simply doesn't suit you, perhaps was not what you were expecting, we get that; just contact us and we'll sort it for you. In fact, if there's a problem with anything (well, anything to do with wine), drop us an email, we'd love to hear from you and assist in getting it right.
We always ensure that we comply, for your peace of mind and our protection, with the Consumers Guarantee Act.
Breakages during transit
Courier deliveries of products purchased on this website are insured in transit to your delivery address. In the unfortunate event that products you have ordered are damaged in transit or missing from the delivery then under the terms and conditions you must email us at info@frenchrosé.co.nz no later than three days after the receipt of products and refer to your order number so we can resolve the issue. Usually this will be by way of sending you replacement products but due to item availability may involve product substitution or credit.
Please note that under the terms and conditions you have no entitlement to return goods for a refund beyond the situations covered above and if frenchrosé.co.nz does consent to the cancellation of your order you may need to incur handling charges to return products to frenchrosé.co.nz.